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HR Analyst

Job id:  15983
Job location: 

Sibiu, Romania

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title:            HR Analyst

Location:           Sibiu, Romania

 

The Role and Accountabilities

As a part of the HR initiative, HR Contact Centre was rolled out with the intent to act as a single point of contact for all HR related queries / issues / requests and provide a standard service, equal quality and consistent employee experience across Colt.

Provides operational support to HR teams and employees across all Colt countries.

Respond to first line employee and manager queries on HR processes (e.g. relating to absence, performance management and other life cycle events).

  • As part of HR Contact Centre, answer queries (received on email, via phone and online) relating to Colt’s HR Processes
  • Resolve various HR system queries and track them until resolution
  • Support necessary changes to existing processes in order to meet the requirements as part of a continuous improvement cycle
  • Support HR processes and related queries across employee life cycle
  • Maintain quality standards for all the relevant work and meets process / service SLA’s
  • Require minimal supervision for the processes owned

 

What you’ll need to succeed:

  • Customer support experience in a global organization (preferably in HR)
  • Dealing with multiple, worldwide stakeholder
  • Understanding of HR field, processes
  • (Desired) Exposure to and experience of working on HR Systems like Success Factors

Qualifications

  • Graduate in business related studies (preferable although other fields will be considered)
  • Team player
  • Excellent attention to detail
  • Excellent oral communication & interpersonal skills
  • MS Office (Excel - advanced, Word, PowerPoint)
  • Proficiency in English and fluency in either German, Spanish, Italian or French. The interview will be in both languages

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. 

 

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Private medical insurance
  • Access to a virtual business school for on-going learning
  • Business mentoring


Job Segment: Data Center, Technology

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