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Inside Sales

Job id:  15404
Job location: 

Roppongi, Tokyo, JP, 13, JP, 106-0032

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.  

Key accountabilities

 

Sales-related, as primary focus

  • Keep existing customers apprised of product and service updates via outbound calling and email
  • Identify and set up visit appointments for Account Executives via outbound calling to existing customers
  • Identify new DMUs within existing customers via outbound calling
  • Discuss and resolve any billing matters with existing customers via outbound calling and email
  • Directly oversee day-to-day a portfolio of small customer accounts remotely from the office (no visit requirement)

 

Administrative Tasks, as needed

  • Prepare pricing quotations, order form documents, and other proposal/sales documents for customers as needed
  • Register and update sales opportunities in the CRM system (C4C)
  • Create, submit, and follow up on pricing requests to internal Commercial Finance Team
  • Create, submit, and follow up on internal requests to assign Sales Engineers to sales opportunities
  • Complete credit check and NDA workflow for new customers
  • Input client and order information into Siebel
  • Check and verify information stored on internal systems and make corrections as required (Siebel, C4C, MS Access for Churn Data etc.)
  • Submit complete, accurate order information to internal SOP (Order Processing) Team
  • Work with internal teams to ensure accurate invoicing and to swiftly resolve any invoicing/billing issues
  • Internally manage any change order requests
  • Support any contract-related requirements working internally with Legal, Procurement, Sales teams etc. as required
  • Create, submit, and follow up on any sales ringi (i.e. internal approval request workflow) requirements
  • Call tree management for use by operations teams
  • Engage Delivery, Operations, Billing teams etc. – or any other internal relevant function - as required for the resolution of any issues arising from or on behalf of customers

 

Relationships and key contacts

  • Reporting to Japan-based Sales Director formally, and supervised also day-to-day by Japan-based CRS Team Lead
  • internal stakeholders – Sales, Commercial Finance, Billing, Delivery, Operations, Legal, Procurement, Solution Architects, Service Management, etc.

 

Role specific requirements

Skills & Experience

  • Native Fluent Japanese for speaking, listening, writing, and reading
  • Business Level in English for reading and writing, listening and speaking
  • Experience in handling customer call/e-mails for complaints and inquiries
  • Exceptional communication skills, both written and verbal and Excellent active listening skills
  • Working knowledge on Microsoft Office (Excel / Word /PowerPoint)

Qualifications

  • Minimum 3 years of experience in working in Sales Support or Customer Support with phone work responsibilities
  • Basic knowledge of IT services
  • Degree level education preferable

Behaviours

  • Customer-oriented
  • Excellent interpersonal skills
  • Proactive, independent and demonstrates a “can-do” attitude.  Focuses on finding solutions rather than finding problems
  • Excellent communication skills
  • Excellent team player and team-focused mentality
  • Logical thinking and behavior
  • Excellent attention to detail and firm commitment to deliver superlative results with both speed and accuracy

 

Others

  • Travel Requirements: None

 

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. 

 

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Pension and insurance options
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Discounts with local hospitality and retail providers


Job Segment: Data Center, Procurement, Siebel, ERP, CRM, Technology, Operations

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