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Technical Lead, Incident & Problem Management 1

Job id:  15783
Job location: 

Gurgaon, India

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Job Title: Technical Lead, Incident & Problem Management (Transmission)

Location: Gurgaon

The Role and Accountabilities:

The primary function of the Lead is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit for service related incidents for all Colt products delivered over the Transmission network with 24x7 responsibilities. Develops customer solutions to address a variety of business problems across Transmission domain. Acts a subject matter expert on multiple functional areas related to Transmission technologies and able to configure the Circuits on different vendors, Technologies and various NMS

  • Assurance (Fault resolution) and Re-provisioning /Configuration for service related Circuits / incidents for Transmission network & products/services. This will need live troubleshooting on Colt’s Transmission Circuits to resolve customer/network faults
  • Configuration/Testing of Circuits on COLT Network on various NMS Nortel, Marconi. Alcatel Lucent. NSN (Aspen Manager), Modular MSP (Planet Operate NMS)
  • To ensure the circuit is configured alarm free state in the network.
  • Carry out systems checks and Circuit configuration checks in XNG etc. and other tools to confirm service configuration, status and presentation.
  • Documentation, recording and updating Circuit details in Siebel, XNG,OHS as and when required.
  • Working on Planned works of Customer Circuits with coordination of Node Tech and Node operation teams to deliver successful Customer outage window.


 What you will need to succeed

  • 6-10 years of experience in relevant sectors.
  • Provisioning/Assurance/Migration/Config/Fault Management/2nd level core troubleshooting experience on Colt transmission network, equipment & customer circuits/services and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, CYAN (MMSP), Planet operate etc.
  • Excellent Knowledge base on MSP (MMSP, NSN), and legacy SDH – Alcatel Lucent ADM-, Marconi SMA-, MSH-, Nortel TN-, OM- series equipment.
  • A good understanding and proven provisioning /troubleshooting experience in some of the following: SDH, PDH, MSP, MMSP, ATM, Frame Relay, PCM, Carrier Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC.



What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Access to a virtual business school for on-going learning
•Business mentoring
•Free drinks and fresh fruits
•public transport allowance
•option of parking slots in the city
•lunch vouchers

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